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Learn how to troubleshoot your Xfinity Internet and WiFi connection for your third-party modem or router. Xfinity For full functionality of this site it is necessary to enable JavaScript.Your TV Box must always be powered on to perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon" (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.I got 3rd generation fire cube to use with Xfinity cable box because I thought I could change channels on cable box because of "built in Xfinity alexa " compatibility. After setup I am able to switch from fire tv to cable by saying "go to cable". But when I try to change cable channels by saying ex. "go to cnn" or " go to cnn on ...Video Display. To access Device Settings: Press the xfinity button on your remote. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings. Press OK.There are two reasons why unplugging your set-top box---either manually by pulling the cord or using a power strip---is a bad idea from a user-convenience standpoint. First, when you unplug your set-top box, all the data that is normally downloaded in the background to the box, such as the TV listings, is out of sync.Those are some great troubleshooting steps you tried with checking on another device and restarting the TVs. I have something else for you to try. If you have more than 1 cable box, you can just complete this on the main cable box. Please press the "A" button on your remote, then scroll to the right to where it says "Reset Netflix".Note: You can also connect your X1 Wireless TV Box to your xFi Gateway with RDK-B via an Ethernet cable, in which case these pairing steps will not be necessary. Pair an X1 Wireless TV Box. Power on the TV Box. The boot screen displays while the TV Box powers up.Select WiFi (from the bottom navigation on the Xfinity app). Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz. A dialog window will appear. Choose the channel number from the Channel drop-down. To complete the change, select Apply ...We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work. I can access On Demand and Apps but not a live signal. I have to unplug the box, go through the 'Welcome' screen and set up of the box. This is every day. I had a tech come out and he changed out to a 2nd 'new' box and installed a ...Apr 19, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour ...1.2K Messages. Hello, @user_24bdf5. Thanks for reaching out about needing help with your modem needed to be constantly reset. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. I would love the opportunity to help troubleshoot this problem ...First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.Xfinity should acknowledge there is a known issue with Paramount + 3rd party app. I have gigabit internet, two boxes and both struggle for up to 2 minutes to fully load the splash page. Please offer another suggestion besides making sure my remote has batteries or to reboot my cable box, both have been done.1. Ensure the device is currently powered on. 2. Press the 'POWER' and 'MENU' buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. 4. Press 'OK' - this should cycle the equipment to perform a factory reset. 0.We would like to show you a description here but the site won't allow us.Apr 26, 2020 ... Wireless box troubleshooting. The Cable Doctor & Crypto educator•35K views · 10:55. Go to channel · How to Set Up a New Comcast Xfinity TV Cable&...To access Device Settings: Press the Xfinity button on the remote. Highlight Settings (gear icon) and press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow on the remote to highlight Device Settings and press OK.On your smartphone, open the Xfinity My Account App. Locate the "TV Option" on the main screen. Select your Xfinity cable box. Select "Troubleshoot". Choose "System Refresh". Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by ...Get to know the silver or platinum Xfinity remote to help make the most of your experience.Learn how to troubleshoot your Xfinity Internet and WiFi connection for your third-party modem or router.May 18, 2021 ... What fixed this was going To reset a Comcast cable box after a power outage, How do I refresh my Comcast cable box? To refresh your Xfinity cable box, press the A button on your Xfinity remote, select the system refresh tile, and press ok on the refresh now option. How long does it take for a Comcast cable box to reset? In most cases, Comcast cable boxes should reset in about 15 minutes. However, in some cases, the ...This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Step 5. Turn on the cable box. The box will ta Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Apr 20, 2022 · In this video I am going to share steps to fix xfinity cable box not working.This way you can know How To fix Xfinity Cable Box Not Working?We are going to c... Restart your Xfinity Gateway with the Xfinity app

2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option. 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset. The option should also be in your settings menu. Let me know if this works for you.This is one of the easiest methods to get reset your box; Download the Xfinity app and launch it. Navigate to the bottom menu and search for TV options. Choose the device you want to reset. After the troubleshooting prompt, tap on continue. The screen will refresh, then click the System Refresh option.Apr 26, 2020 ... Wireless box troubleshooting. The Cable Doctor & Crypto educator•35K views · 10:55. Go to channel · How to Set Up a New Comcast Xfinity TV Cable&...Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.

As you may already know, there are two modes for your TV Box when there has been no activity for four hours. Power Saver Mode, which conserves your power, and Nap Mode, which does not save power. Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on. Currently, there isn't an option to ...Change modem reboot time. My Xfinity modem (Arris TG1682G) reboots every morning at approximately 3:45am. Since it's the same time EVERY morning I assume it's a scheduled event. I've checked the Xfinity internet app and the Gateway login (10.0.0.1) and found no settings for daily reboot. My morning schedule is put on pause for 10 …Once your remote is paired with your set-top box, you can use voice control. Press and hold the Voice button until you hear the audio tone. Speak a voice command to the remote while continuing to hold down the button. The Status LED will be solid blue while you speak your command. Release the Voice button when your command is complete.…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Restart from the Help Menu. Press the A button on your remote cont. Possible cause: 4 years ago. @SDColes wrote: Intermittently, and becoming more frequently, the .